FAQ

How do I place an order?

Due to system limitations, please ensure that each checkout contains only 1 delivery date and 1 delivery address. If you would like to place an order for 2 delivery dates (e.g 1 box on 10 June, 1 box on 13 June), kindly place 2 separate orders, 1 for each delivery date.

Where do I collect my order?

You may collect your order at:
Central Kitchen - 5 Burn Road, #01-01, (S)369972, 12pm to 4.30pm.
Denzy @ Bishan - 506 Bishan Street 11, #01-404, (S)570506, 2pm to 9pm.

What are the delivery charges?

We provide island-wide delivery at a flat rate of S$10 per location (S$14 during festive seasons), and free delivery for orders above S$75. Do note that this applies only to orders of the same delivery date. In the event where multiple dates are selected in a single cart, the total number of boxes ordered will be delivered on the earliest delivery date selected (our team will get in touch with you). Thank you for your understanding!

I would like to purchase 2 or more boxes. Can I request to have them delivered to separate locations?

Do take note that each checkout allows for a single delivery location. If you would like to have them delivered to multiple locations, please make a separate order for each location. 

Am I able to select a specific time slot for delivery?

All orders will be delivered between 12pm to 6pm. We hope to seek your understanding that we are unable to cater to a specific delivery time slot at the moment.

I was not home for my delivery. Can I get it re-delivered?

Please ensure that you are contactable and present to receive the order during the delivery window (12pm-6pm). Due to temperature sensitivity of our product, our team will wait up to 10 minutes at your door. After which, the item will be placed at the door. There will be no refunds or exchange, and we will not be liable for any loss or damage to the product. Thank you for your cooperation!

How long can the tarts be kept?

Our tarts are freshly baked and are best enjoyed on the day of collection. Otherwise, they may be kept in the refrigerator for 2 to 3 days.

I really love a particular flavour! Can I purchase it as a large tart?

We are pleased to hear that! Do get in touch with us and we will be more than happy to cater to your request!

I have a gluten/nut allergy. Do you offer gluten-free/nut-free products?

Unfortunately, our tarts contain gluten and nuts. However, we hope to cater to your needs in the near future!